Frequently asked questions (FAQs) about AirPrint
Click the plus sign ( 
) for more information. What is Apple AirPrint?
AirPrint is a mobile printing solution included with the Apple iOS v4.2 mobile operating system version and later.
iPad, iPhone, and iPod touch users can print wirelessly to any ePrint-enabled HP printer that is connected to the same local wireless network. Most HP printers released in 2010 and later support AirPrint.
Many Apple apps support AirPrint, including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported. In the app, tap the Action icon (
), and then tap
Print to print with AirPrint.
| NOTE: | If the Action icon or the Print button does not display in an app, the app does not support AirPrint at this time. |
Which HP printers and LaserJets are compatible with Apple AirPrint?
HP always recommends updating to the latest firmware version for the best printing performance.
HP Deskjets
HP Deskjet 3050A e-All-in-One Printer Series (J611)
HP Deskjet 3070A e-All-in-One Printer series (B611)
HP Deskjet 3520 e-All-in-One Printer Series
HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series
HP Deskjet Ink Advantage 5520 e-All-in-One Printer series
HP Officejets
The following Officejet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
| NOTE: | Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process. |
HP Officejet 4620 e-All-in-One Printer Series
HP Officejet 6100 ePrinter Series (H611)
HP Officejet 6500A e-All-in-One Printer Series (E710)
HP Officejet 6600 e-All-in-One Printer Series (H711)
HP Officejet 6700 Premium e-All-in-One Printer Series (H711)
HP Officejet 7500A Wide Format e-All-in-One Printer Series (E910)
HP Officejet Pro 8100 ePrinter Series (N811)
HP Officejet Pro 8500A e-All-in-One Printer Series (A910)
HP Officejet Pro 8600 e-All-in-One Printer Series (N911)
HP Photosmarts
HP Photosmart Plus e-All-in-One Printer Series (B210)
HP Photosmart Premium e-All-in-One Printer Series (C310)
HP Photosmart Premium Fax e-All-in-One Printer Series (C410)
HP Photosmart 5510 e-All-in-One Printer Series (B111)
HP Photosmart 5520 e-All-in-One Printer Series
HP Photosmart 6510 e-All-in-One Printer Series (B211)
HP Photosmart 7510 e-All-in-One Printer Series (C311)
HP Photosmart eStation e-All-in-One Printer Series (C510)
HP Photosmart Ink Advantage e-All-in-One Printer Series (K510)
With a firmware update : HP Photosmart Wireless e-All-in-One Printer Series (B110)
With a firmware update : HP Photosmart e-All-in-One Printer Series (D110)
| NOTE: | Download and install any firmware updates from the printer control panel to when connected to the Internet. You do not need to use your Mac for this process. |
HP LaserJets
The following LaserJet printers are compatible with AirPrint. These printers might require a firmware update to enable AirPrint compatibility, depending on the model and purchase date. HP always recommends updating to the latest firmware version for the best performance and functionality.
HP LaserJet Pro 100 Color MFP M175nw
HP LaserJet Pro CM1415 Color Multifunction Printer series
HP LaserJet Pro CP1025nw Color Printer
HP LaserJet Pro CP1525 Color Printer Series
HP LaserJet Pro M1212nf Multifunction Printer
HP LaserJet Pro M1213nf Multifunction Printer
HP LaserJet Pro M1214nfh Multifunction Printer
HP LaserJet Pro M1216nfh Multifunction Printer
HP LaserJet Pro M1217nfw Multifunction Printer
HP LaserJet Pro M1536 Multifunction Printer Series
HP LaserJet Pro P1102w Printer
HP LaserJet Pro P1606dn Printer
HP TopShot LaserJet Pro M275nw
Follow these steps to download the firmware from the HP website
Check the instructions on the page, and then click the Plus sign (
) next to the correct heading for additional instructions:
Click the Plus sign (
) next to
Firmware to view the latest firmware version available for your product.
| NOTE: | If Firmware is not listed on the Software and Driver Downloads page, your product firmware is up to date. No further action is required. |
Click More info , review the download options and information, and then click Download .
Browse to the folder where you saved the firmware download file, and then double-click the file to launch the HP Firmware Download Utility. Follow the on-screen instructions to complete the installation.
What are the requirements for printing with AirPrint?
An Apple iPad, iPhone, or iPod touch running iOS 4.2 or later
iOS 4.2 or later can be installed as an update to a current or older Apple device, or should already be installed on a new Apple iPad, iPhone, or iPod touch.
| NOTE: | Not all features are compatible with all Apple devices. AirPrint and multitasking are available on iPad, iPhone 4, iPhone 3GS, and iPod touch (third generation and later). |
An HP printer that supports AirPrint
HP wireless printers released in 2010 and later support AirPrint.
A private wireless network
The Apple device (iPad, iPhone, or iPod touch) and the HP printer must be connected to the same private 802.11 wireless network. AirPrint uses Bonjour, Apple's zero-configuration networking, to automatically discover your wireless printer over the local network.
Apps that support AirPrint
Many Apple apps support AirPrint, including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported.
To print from an app, tap the Action icon (
), and then tap
Print to print with AirPrint.
| NOTE: | If the Action icon or the Print button does not display, the app does not support AirPrint at this time. |
Note the following unsupported items :
AirPrint is not supported through public wireless networks such as public Wi-Fi hotspots, Bluetooth connections, or on cellular 3G or 4G data connections.
AirPrint is not a wireless printing solution for Mac computers running the Mac OS operating system.
AirPrint is only compatible with HP printers released in 2010 and later. AirPrint is not backwards compatible with older products and there is no workaround to enable backwards compatibility with older HP products.
How do I update the printer firmware?
The steps for obtaining the firmware update depend on the type of printer that you have. Select your printer from the following options, and then follow the steps to obtain the update.
HP Officejet and Photosmart printers
For Officejet and Photosmart printers, you can update the firmware directly from the control panel. Go to
HP Customer Care , enter your product name, and then search for "Getting the latest firmware and product updates" to find the specific steps for your printer.
HP LaserJet printers
For LaserJet printers, you can update the firmware by downloading it from the HP website. Follow these steps to download the firmware.
Check the instructions on the page, and then click the Plus sign (
) next to the correct heading for additional instructions:
Click the Plus sign (
) next to
Firmware to view the latest firmware version available for your product.
| NOTE: | If Firmware is not listed on the Software and Driver Downloads page, your product firmware is up to date. No further action is required. |
Click More info , review the download options and information, and then click Download .
Browse to the folder where you saved the firmware download file, and then double-click the file to launch the HP Firmware Download Utility. Follow the on-screen instructions to complete the installation.
What is the difference between Apple's AirPrint and HP ePrint?
Apple AirPrint : AirPrint works over your private wireless network to print directly from supported apps on your iPhone, iPad, or iPod touch (each running iOS 4.2 or later) to a compatible HP printer.
HP ePrint : ePrint is a free service from HP that lets you to print from any mobile device with email capabilities to any ePrint-enabled printer that you have access to. Printing with ePrint is as simple as sending an email, and requires no additional software or print driver downloads.
How do I send a print job using Apple AirPrint?
Follow these steps to print from your Apple mobile device to your local HP printer with AirPrint.
Video of printing from an iPad using Apple AirPrint
The following video demonstrates how to print from an iPad with Apple's AirPrint.
Step one: Select your printer
In the app that you want to print from, tap the Action icon (
) to display the menu options.
Figure 1: Tap the Action icon to display the menu options
Image: Tap the Action icon to display the menu options
| NOTE: | Some apps might not have an Action icon as a feature. If the icon does not display, you cannot print from that particular app with AirPrint. |
Tap Print . The Printer Options menu displays.
| NOTE: | Some apps might not offer a print option because the app is not currently compatible with AirPrint. If Print is not an available action option, you cannot print from that particular app with AirPrint. |
On the Printer Options menu, tap Select Printer . A list of available printers on the network displays.
Figure 2: Tap Select Printer on the Printer Options menu
Image: Tap Select Printer on the Printer Options menu
Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
Figure 3: Example of selecting your HP printer
Image: Example of selecting your HP printer
If you do not need to change print options, tap Print to send the print job to the HP printer.
If you need to change print options, continue to the next step.
Step two: Change print options
Apple AirPrint allows you to print Web pages, documents, emails, photos, and content from apps that support AirPrint. Print options might vary depending on the app you are printing from and on the HP printer.
The following print options might display after tapping Print and then selecting your printer:
Number of copies
In the
Printer Options menu, click the Plus sign (
) or the Minus sign (
) next to
Copy as needed to select the number of copies.
Figure 4: Example of selecting the number of copies
Image: Example of selecting the number of copies
Two-sided printing
In the Printer Options menu, next to Double-sided click On to enable two-sided printing, or click Off to disable two-sided printing.
| NOTE: | If the HP printer does not support two-sided printing, the Double-sided option does not display. |
Figure 5: If available, select On or Off for double-sided printing
Image: Select On or Off for double-sided printing
Page range
If you are printing a file type, such as a PDF, that has multiple pages, click Range in the Printer Options menu, and then click All Pages or select the page range that you want to print.
| NOTE: | Range will only display with certain applications and file types, such as PDFs. |
Figure 6: Example of selecting the Page Range that you want to print
Image: Example of selecting the Page Range that you want to print
What if a 'No AirPrint Printers Found' message displays on my Apple device?
If you try to print from your Apple device with Apple AirPrint, and you receive a 'No AirPrint Printers Found ' message, follow these solutions in the order presented to resolve the issue.
Solution one: Restart all devices and check network connections
Follow these steps to restart the router, Apple device, and HP printer, and then check the network connections.
Step one: Turn the router, the Apple device, and the HP printer off
Follow these steps to turn the router, Apple device, and the printer off.
Turn off the router. Check with the router manufacturer for instructions on how to turn off the router.
| NOTE: | Do not reset the router. |
Press the Power button (
) to turn off the HP printer.
Turn off the Apple device.
Step two: Turn the router and the printer back on
Turn on the router, and then wait 30 seconds to let it complete its start-up process.
Turn on the printer. Wait until the initialization process completes.
| NOTE: | Do not turn on the Apple device yet. |
Step three: Make sure that the printer is on the network
Follow these steps to make sure that the HP printer is on the network.
From the printer control panel, print a Network Configuration Report. Consult your manual for steps if you are unsure how to print this report.
Check the Active Connection Type in the General Information section on the report. The connection type should be Wireless .
Check the status in the 802.11 Wireless section on the report. The status should be Connected . The printer IP Address also displays in the 802.11 section of the report for active wireless connections.
Make sure that the Network Name (SSID) on the report is the same as the name of the wireless network for your networked printer.
Step four: Turn on the Apple device and check the network connection
Follow these steps to connect the Apple device to the network.
Turn your Apple device back on.
Tap the
Settings icon (
).
Tap Wi-Fi .
Make sure that the selection box next to Wi-Fi is set to On , and that there is a checkmark next to your wireless network name.
Move your Apple device as close to the router as possible, but no closer than 6 ft (1.8 m).
Return to the Settings menu, tap General , and then make sure that Bluetooth is set to Off .
Try to print.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Update the printer and the Apple device
Follow these steps to update the printer firmware, and then update your Apple device to the most current version of the iOS mobile operating system.
Step one: Update the printer firmware
Choose one of the following methods to check for and install updates for your HP printer.
Method one: Get firmware updates from the printer control panel
From the printer control panel, check for and install any available product updates.
If your HP printer does not support checking for updates from the control panel, continue to the next method.
Method two: Download the firmware from the HP website
From the printer control panel, print a Printer Status Report or a Printer Quality Report, and then locate the firmware version number or date on the report.
Check the instructions on the page, and then click the Plus sign (
) next to the correct heading for additional instructions:
Click the Plus sign (
) next to
Firmware to view the latest firmware version available for your printer.
Compare the firmware version number on the report you printed in the previous step with the firmware version number on the HP website.
If the firmware version number on the configuration report is the same as the firmware version number on the HP website, your printer firmware is up to date. No further action is required.
If the firmware version number on the configuration report is different than the firmware version number on the HP website, continue to the next step to download and install the firmware.
Click More info , review the download options and information, and then click Download .
Browse to the folder where you saved the firmware download file, and then double-click the file to launch the HP Firmware Download Utility. Follow the on-screen instructions to complete the installation.
Step two: Upgrade the Apple device to the most current version of iOS
AirPrint is included with Apple's operating system iOS 4.2 or later. To make sure that you have Apple AirPrint, sync your Apple device with iTunes 10.1 or later to upgrade your Apple device to the most current iOS.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution three: Make sure that your router can forward Bonjour packets, and then restart the Apple device
Follow these steps to make sure that your router can forward Bonjour packets, and then turn the Apple device off and on.
Step one: Make sure that your router can forward Bonjour packets
Not all wireless routers support Bonjour or all of Bonjour's features. Since Bonjour is the default method for discovering printers on a network, you must first make sure that your wireless router supports Bonjour.
Check the specifications or support documentation for your router, or contact the router manufacturer, to make sure that your router supports Bonjour. It must also support forwarding Bonjour packets.
If your router supports Bonjour , continue to the next solution in this document. If your router does not support Bonjour , contact the router manufacturer for options.
|
Step two: Restart the Apple device
Follow these steps to power off the Apple device, and then turn it back on again.
Hold your Apple device vertically with the Home button at the bottom of the device.
Press and hold the Sleep/Wake button on the top of your Apple device for a few seconds until a red slider displays.
Slide the slider to the right to turn off your device.
Press and hold the Sleep/Wake button until the Apple logo displays to turn on the device.
Try to print from your Apple device.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution four: Try printing from another device or computer, and reset the printer
Follow these steps to try printing from another device on the same network as the HP printer, and then reset the printer.
Step one: Try to print from another device or computer
Try to print from another networked device to the HP product. Example networked devices include your computer or another Apple device.
Step two: Reset the HP printer
Press the Power button (
) or switch to turn on the product, if it is not already on.
With the product turned on , disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button (
) or switch to turn it on.
Try to print from your Apple device.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution five: Update your router with the most recent firmware, and then try to print
Check with the manufacturer of your router for an available firmware update, and for instructions on how to install it.
Once you have successfully updated the firmware, try to print with Apple AirPrint.
Solutions did not resolve the issue?
If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try the following resources for more information.
| HP's Wireless Printing Center |
 Graphic and link to HP's Wireless Printing Center | Visit HP's Wireless Printing Center . You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system. |
| HP Consumer Forums |
 Graphic and link to HP Consumer Forums | See what other customers are saying at the HP forums . |
What if I experience problems trying to use AirPrint?
If you are unable to print to a local HP printer using AirPrint, follow these troubleshooting tips:
Make sure that the printer is turned on. If the printer is on, turn it off and then on again to see whether that resolves the issue.
Make sure that the printer is wirelessly connected to the same network subnet as your iOS device.
Make sure that the printer has the latest firmware version installed.
Make sure that the printer has paper in the tray, and that ink or toner is not empty.
Make sure that there are no error messages on the printer control panel.
| NOTE: | Wi-Fi printers can take several minutes to join a Wi-Fi network after being turned on. Make sure that your printer is connected to the Wi-Fi network before attempting to print. |
What printing options are available?
Apple AirPrint allows you to print Web pages, emails, photos, and content from apps that have integrated AirPrint. Print options might vary depending on the app that you are printing from and on the HP printer that you have selected.
In general, there are up to four print options (depending on the printer and the file type) that will display after tapping Print , and then selecting your printer:
Select a printer : Select from available printers on your local network that you want to print to.
Number of copies : Select the number of copies of the document or image that you want to print.
Double-sided printing : You can choose to print on both sides of the paper if your printer supports two-sided (duplex) printing.
Page range : You can select certain pages within a document to print. Page range is only available with certain apps and file types, such as PDFs.
How do I select or change print options?
Apple AirPrint allows you to print Web pages, documents, emails, photos, and content from apps that support AirPrint. Print options might vary depending on the app you are printing from and on the HP printer.
The following print options might display after tapping Print , and then selecting your printer:
Number of copies
In the
Printer Options menu, click the Plus sign (
) or the Minus sign (
) next to
Copy as needed to select the number of copies.
Figure 7: Example of selecting the number of copies
Image: Example of selecting the number of copies
Two-sided printing
In the Printer Options menu, next to Double-sided click On to enable two-sided printing, or click Off to disable two-sided printing.
| NOTE: | If the HP printer does not support two-sided printing, the Double-sided option does not display. |
Figure 8: If available, select On or Off for Double-sided printing
Image: If available, select On or Off for double-sided printing
Page range
If you are printing a file type, such as a PDF, that has multiple pages, click Range in the Printer Options menu, and then click All Pages or select the page range that you want to print.
| NOTE: | Range will only display with certain apps and file types, such as PDFs. |
Figure 9: Example of selecting the Page Range that you want to print
Image: Example of selecting the Page Range
How do I monitor print jobs and view the print queue?
While a print job is being sent to the printer, Print Center displays in the most recently used application list. After the print job completes, Print Center will not be available.
To check the status of your print job, press the Home button (
) twice, and then tap the
Print Center icon at the bottom of the Home screen.
| NOTE: | Print Center is strictly a status monitor for print jobs, and will only display while a print job is being sent to the printer. |
Figure 10: Example of the Print Center app displayed at the bottom of the Home screen
Image: Example of the Print Center application displayed at the bottom of the Home screen
How do I cancel a print job?
There are two ways to cancel a print job with AirPrint:
From the printer control panel : Press the Cancel button (
) to cancel the print job.
From the Apple device : Press the Home button (
) twice, tap the
Print Center icon at the bottom of the screen, and then tap
Cancel Printing in the
Print Summary menu.
Figure 11: Example of canceling a print job from the Apple device
Image: Example of canceling a print job from the Apple device
What paper and media sizes are supported?
With AirPrint, paper and photo media sizes are automatically selected depending on the application you are using on your Apple device, your HP ePrint printer, and the region in which you are using AirPrint. You do not have the option to select different paper sizes.
For example, from Apple’s Photo application, if the HP ePrint printer has a separate photo paper tray, AirPrint uses 4 x 6 inch photo media as the default paper size. If the printer does not have a separate photo paper tray, AirPrint uses letter-size paper. If you are printing from Apple’s Safari browser, letter-size paper is the default paper size in the US region, and A4 is the default paper size in Europe.
AirPrint supports the following paper and media sizes:
Letter
Legal
A4
4 x 6 in photo paper
A6 photo paper
9:25 AM
Riaz Ahmed
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